Our Guarantee
The Shakers came from England in 1774 and grew from a membership of nine to approximately 6,000 by 1860, in villages throughout the eastern and central United States. Today, membership is small again, but this does not take away from the lasting mark which generations of Shaker brothers and sisters have made on our American heritage.
No aspect of Shaker history is more important in our minds than their reputation in business. "Their upright dealing and strict honesty, individually and collectively, all persons can testify to who have ever been brought into business relations with them. No Shaker was known to make a false statement in relation to any business transaction whatever." So wrote Charles E. Robinson in his 1893 history of the Shakers.
At Shaker Workshops, we think about this often. We are not Shakers, but we seek to live up to that high standard. We brand our furniture with pride and we guarantee it without hesitation. If for any reason, an item does not live up to your expectations, please contact us to we may determine how to remedy the problem to your complete satisfaction, be that a replacement, refund, or credit. We promise to handle any problems promptly and courteously.
No aspect of Shaker history is more important in our minds than their reputation in business. "Their upright dealing and strict honesty, individually and collectively, all persons can testify to who have ever been brought into business relations with them. No Shaker was known to make a false statement in relation to any business transaction whatever." So wrote Charles E. Robinson in his 1893 history of the Shakers.
At Shaker Workshops, we think about this often. We are not Shakers, but we seek to live up to that high standard. We brand our furniture with pride and we guarantee it without hesitation. If for any reason, an item does not live up to your expectations, please contact us to we may determine how to remedy the problem to your complete satisfaction, be that a replacement, refund, or credit. We promise to handle any problems promptly and courteously.
Order Returns, Exchanges, and Cancellations
Please note that in the fall of 2019, the Shaker Workshops brand was purchased by the Tappan Chair Company. While the Tappan Chair Company will be handling all new orders, as well as returns, exchanges, and refunds on sales made from the date of transition forward, all prior sales, and matters related to those sales, are to be handled by the previous brand owner, Salem Village Craftsmen, Inc.
MISSING PARTS OR WRONG ITEMS
Please email us at [email protected]. Being human, we do sometimes make mistakes, and we are intent on correcting them as quickly as possible!
DAMAGED SHIPMENTS
Please do not sign for or accept any package or delivery which has obvious signs of damage! If damage is discovered which was not apparent from the exterior of the packaging, please immediately email us at [email protected]. We will work with you to promptly resolve the matter. Damaged or defective items, or items with missing components, must be reported within 7 days of receipt for us to address them as such.
RETURNS AND EXCHANGES
All returns and exchanges must be authorized by advance communication with us in order to be accepted! Please enclose the packing slip, or a photocopy of it, and a copy of our authorization or correspondence with you. We promise work with you to resolve your concerns promptly--we value your business and we want you to be satisfied!
Due to their nature, our Genuine Shaker Herbs and Teas, as well as our Kitchen and Culinary products, are not eligible for return or exchange.
You are responsible for the cost of return shipping, and the original shipping and handling cost charged at the time of order is not refundable. We recommend that returns be insured. Upon receipt of the returned/exchanged item in new and unused condition, we will credit the original product price paid (for a return), or ship a replacement (for an exchange). Items that do not meet this criterea will not be accepted.
Returns sent through FedEx Ground or UPS Ground should be sent to:
Shaker Workshops
379 North Sandwich Rd.
North Sandwich, NH 03259
Returns sent through the U.S. Postal Service should be sent to:
Shaker Workshops
PO Box 210
Center Sandwich, NH 03227
ORDER CANCELLATIONS
As the stocking, production, and finishing of the variety of products we offer incurs substantial time and investment, we must restrict our ability to refund cancelled orders to the following windows, based on the date on your receipt: Shaker tape and foam, as well as Shaker teas and herbs - 2 calendar days; pegboard and pegboard kits - 1 calendar week; oval box, kitchen and culinary items - 1 calendar week; Shaker furniture kits and other accessory kits - 2 calendar weeks; finished Shaker furniture and accessories - 3 calendar weeks. If an order has shipped ahead of this schedule, it is not eligible to be cancelled and must be treated as a return or exchange. Order cancellations requested outside of these windows will as a general rule only be eligible for a store credit, however, we do reserve the right to evaluate each request on a case by case basis. We truly wish for your experience with us to be positive, and please know we will do whatever we reasonably can to meet your needs.